Privacy Policy

We, Let’s Inn Hospitality (formerly known as Solaceletsinn Pvt. Ltd.) (hereinafter referred to as “Let’s Inn Hotels,” “us,” “we,” or “our”) are engaged in the business of, inter alia, facilitating your enquiries and bookings of our branded budget accommodation properties through our website letsinn.com (the “Platform”).

We are fully committed to respecting your privacy and ensuring that your personal information is processed in accordance with the Applicable Data Protection Laws.

This Privacy Policy is an electronic record in terms of the Applicable Data Protection Laws and sets out our practices in relation to the processing of information, including:

• the type of information that is collected

• how the information is collected

• how the information is used

• with whom it is shared

References to “you” or “your” in this Privacy Policy refer to users of our Platform, whether or not you access the services offered by us (“Services”) or consummate a transaction on the Platform.

By using our Platform and/or our Services and/or by otherwise providing us with your information, you:

• agree to the terms of this Privacy Policy

• expressly consent to our use and disclosure of your personal information in the manner set out herein

• signify your agreement to this Privacy Policy, the Stay Policy (available [here]), and the Terms of Use (available [here])

If you do not agree to this Privacy Policy, please do not subscribe to the Services, do not access or use the Platform, and do not provide us with any of your information.

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Refund Policy

At Let’s Inn Hotels & Villas, we value our guests and aim to provide transparent and fair booking terms.

Cancellation & Refund Terms

• 72 hours or more before check-in: 100% refund of the booking amount.

• 48 to 72 hours before check-in: 50% refund of the booking amount.

• Less than 48 hours before check-in / No-show: No refund will be provided.

Refund Processing

• All eligible refunds will be processed to the original mode of payment within 7–14 business days.

• Timelines may vary depending on your bank/payment provider.